運送政策

運送公司

All our products are shipped from Japan via international shipping companies. We collaborate with our business partners - FedEx, DHL, UPS, and EMS - to select the most suitable company for each order, ensuring a prompt and secure delivery.

We strive to offer international shipping at a low cost, thanks to exceptional support from our business partners.

We understand that shipping costs can be a concern when purchasing products online, and this concern is heightened when it involves international transactions. Recognizing these challenges, we are committed to alleviating these concerns for our customers.

Most products are shipped within three business days following the order confirmation, based on the Japanese calendar. Some made-to-order items may require approximately ten business days. Please refer to the 'Handling Time' listed for each product for an estimate.

Delivery times vary depending on the destination; however, FedEx, DHL, and UPS generally take 2-5 days, while EMS takes 3-10 days.

運費折扣

購物車價值 運費折扣
50 美元 20%
100 美元 30%
150 美元 40%
200 美元 50%
250 美元 60%
500 美元 免費

追蹤號碼

Once shipped, we will upload a tracking number to your order and notify you at the email address provided during the order process. You can track your package via the following links:

FedEx: https://www.fedex.com/en-us/home.html
DHL: https://www.dhl.com/us-en/home.html
UPS: https://www.ups.com/track
EMS: https://www.post.japanpost.jp/int/service/epacket_en.html

損壞商品

We carefully pack our items to ensure they arrive without damage. However, accidents can occasionally occur. (We ship over 100 packages overseas each month, but issues arise in less than 1% of these shipments.) If you discover any problems upon receipt, please contact us within 48 hours with photos of the damaged item and packaging. We will offer a replacement shipment or a refund.
Email: support@luxcras.com

進口稅等

All items are shipped from Japan and are, therefore, subject to import treatment, which means import taxes and duties may apply to your order. For information on applicable fees and tax rates, please contact the Customs Office associated with the delivery address.

進口稅等。

所有商品均從日本發貨，因此可能會受到進口處理，這意味著您的訂單可能會產生進口稅和關稅。有關適用費用和稅率的信息，請聯繫與送貨地址相關的海關辦公室。