Customers FAQs
About Items
Where are the items made?
All products we sell are made in Japan. Enjoy our carefully crafted Japanese items.
About Shipping
Where do the items ship from?
All items are shipped from Japan through our business partners, FedEx, DHL, UPS, or EMS.
Can I choose the shipping carrier?
We do not allow for the selection of a specific carrier. We choose the most suitable company for delivery to your destination.
When will I receive my items?
Most items ship within three business days, and delivery times vary by shipping company but typically take 2-5 days. For more details, please check our 'Shipping' section.
Will I be charged customs duties?
All items are treated as imports, so import taxes and duties will apply. For more details, please contact the Customs Office associated with your delivery address.
Will you undervalue the items for customs to reduce duties?
No. We cannot accept requests for undervaluing items for customs purposes.
About Payment
Can I pay with a credit card?
Yes. We accept VISA, Mastercard, AMEX, and JCB credit cards. Payments via Shop Pay, Apple Pay, and Google Pay are also possible.
Can I pay with PayPal?
No. We do not accept payments through PayPal.
About Return / Refund
I want to cancel my order.
We accept returns and refunds within 14 days of receipt. However, the item must be in the same condition as received, unworn or unused, with tags if provided, and in its original
packaging. If you wish to return an item, please don't hesitate to contact us at (support@luxcras.com) for instructions on how to proceed.
Note: Please be aware that if you return the product to us without a return request, we cannot offer a refund or return.
I received a damaged item.
Please email us at (support@luxcras.com) within 48 hours of receipt with photographs of the damaged item and packaging. We will offer to send a replacement or provide a refund.
About Company
When are your days off?
Our days off are Saturdays, Sundays, and according to Japanese national holidays.